Last Updated: June 4, 2026

Welcome to Ellavate Coaching by Ella Suring. These Terms and Conditions ("Terms") govern your use of this website and participation in coaching services offered by Ella Suring ("Coach," "we," "us," "our," or "my"), including in-person training, online coaching, and hybrid programs. By accessing this website or participating in any service, you agree to these Terms in full.

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Coaching Services

Ella Suring provides individualized coaching services for athletes and clients seeking to improve endurance, strength, performance, and overall wellness. Services may include:

• In-person strength or run coaching sessions
• Remote/online coaching via TrainingPeaks or similar platforms
• Hybrid in-person and online programming
• Health and wellness coaching (as applicable)

All programming is based on the client's goals, experience, health history, and communicated preferences. Results are not guaranteed and depend on client effort, adherence, consistency, recovery, and other factors beyond the coach's control.

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Client Responsibilities

Clients agree to:

• Provide accurate and complete information regarding health history, training background, injuries, and goals
• Communicate promptly regarding schedule changes, injuries, illnesses, or other factors affecting training
• Follow prescribed training plans responsibly and within personal limits
• Obtain medical clearance from a qualified healthcare professional before beginning or modifying any exercise program when appropriate
• Participate actively in the coaching process through reasonable communication and engagement

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Payment and Billing

Payment terms and rates will be communicated prior to the start of services.

All coaching services, including in-person sessions, consultations, assessments, coaching calls, and monthly coaching subscriptions, must be paid in advance unless otherwise agreed upon in writing.

Fees are non-refundable except as required by law.

Monthly coaching services renew automatically unless otherwise specified or canceled by either party.

Failure to submit payment may result in suspension of services, withholding of programming, cancellation of scheduled sessions, or termination of the coaching relationship until outstanding balances are resolved.

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Scheduling, Attendance, and Cancellations

Sessions and coaching calls must be scheduled in advance and confirmed by both parties.

Clients should provide at least 24 hours' notice whenever possible to cancel or reschedule a session or coaching call.

Clients who arrive more than 10 minutes late may be required to reschedule based on coach availability. If a session proceeds after a late arrival, it will still conclude at the originally scheduled end time.

One courtesy reschedule for a missed appointment or significant late arrival may be granted at the coach's discretion. Additional missed appointments, no-shows, or repeated late arrivals may result in forfeiture of the session and may be charged in full.

Missed sessions without notice ("no-shows") will be charged in full.

Repeated cancellations, missed appointments, or scheduling issues may result in loss of priority scheduling, discounted rates, package eligibility, or continued coaching services.

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Liability Waiver

All coaching and training services are undertaken at the client's own risk.

By participating in any coaching program, the client acknowledges and agrees that:

• Exercise, endurance training, strength training, and physical activity involve inherent risks, including injury, illness, permanent disability, or death.
• Ella Suring, Ellavate Coaching, and any affiliated facilities, organizations, or partners are not liable for injuries, health complications, property damage, or losses resulting from participation in coaching services.
• Clients are responsible for monitoring their own physical condition and seeking medical advice when necessary.
• Participation is voluntary and undertaken with full understanding of associated risks.

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Communication and Coaching Platforms

Online coaching services are primarily delivered through TrainingPeaks, CoachRX, email, text messaging, phone calls, video conferencing, or other agreed-upon platforms.

Effective coaching requires ongoing communication and client engagement. Clients are expected to communicate reasonably regarding training progress, injuries, scheduling concerns, and coaching-related questions.

If a client becomes repeatedly unresponsive, fails to complete onboarding requirements, repeatedly misses scheduled check-ins, or demonstrates ongoing difficulty engaging in the coaching process, the coach reserves the right to revisit coaching expectations, modify the scope of services, pause coaching, or terminate the coaching relationship if it is determined that the current arrangement is not effectively serving the client.

Response times may vary based on coaching volume, travel, and scheduling commitments; however, communication will generally be maintained within reasonable timeframes.

Training plans, programming, educational materials, and coaching resources provided through Ellavate Coaching are proprietary and may not be copied, distributed, sold, or shared without written permission.

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Use of Website and Content

All content on this website, including text, graphics, logos, photos, videos, programs, downloads, and educational materials, is the intellectual property of Ella Suring and/or Ellavate Coaching unless otherwise credited.

Users may not reproduce, modify, distribute, publish, sell, or otherwise use these materials without prior written consent.

External links are provided for informational purposes only. Ellavate Coaching is not responsible for the content, policies, or practices of third-party websites.

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Privacy and Data Protection

Personal information collected through this website or during coaching services will be used solely for communication, coaching delivery, payment processing, record keeping, and related business operations.

Client information will not be sold or shared with third parties except when required by law or authorized by the client.

Reasonable efforts will be made to protect client data; however, no electronic communication platform can guarantee absolute security.

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Termination of Services

Either party may terminate coaching services at any time with written notice. Termination of services will commence by the start of the next billing period.

No refunds will be issued for partially completed billing periods, prepaid coaching periods, or unused sessions unless otherwise required by law.

Upon termination, access to coaching platforms, training plans, and associated services may be discontinued.

The coach reserves the right to terminate services immediately if a client engages in abusive behavior, repeatedly violates these Terms, fails to maintain payment obligations, or is unwilling to participate in the coaching process in a manner that allows coaching services to be delivered effectively.

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Modifications and Agreement

These Terms may be updated, revised, or clarified at any time.

Continued participation in coaching services or use of this website constitutes acknowledgment and acceptance of the most current version of these Terms.

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Questions regarding these Terms may be directed to Ella Suring at Ellavate Coaching.